I just have one word to describe you guys FREAKING AWESOME!!!! (Sorry that was two).
John helped me through gmail support. I had input incorrect information to set up a new email account and couldn’t undo it. John spent more than 2 hours on the phone with me not only fixing my problem but guiding me through the process of securing my email accounts more thoroughly. He explained each step and its purpose and ended up giving me great comfort that my emails accounts will be as safe as possible from hackers and other demons. He is enthusiastic, passionate about his work, knowledgeable, courteous, kind and really wants the phone call to end with the customer’s satisfaction. And, in my case, I was very satisfied!!
I just had to write and say thanks. I needed Google Apps installed for one of my domain names. Your guys were fast, accurate and professional. Not only was Google Apps installed quickly but your expert also showed me how to pull all our email off of a prior email server. You guys went over and beyond what I asked for. Thank you.
Hello. I’m a Realtor very new to computers and had a problem with my Gmail account. I’m writing not so much to you, but rather to those who might be skeptical of your service. I paid for the one on one support service but by the time your rep called me, my son had figured out the problem. I was credited back my $49.00 in full even though your web site said I’d be charged $5.00 regardless. It was that which prompted me to write and say thank you. Please add this as one of your testimonials. While I’m sure you don’t do that for everyone, it was nice to know that there are still kind and nice people like you. I’ll be sure to use your company if I need help again in the future.
Hi, please forward this to your CEO and use this on your web site. I am attorney that uses Google for everything. In the past 5 years I’ve never been let down using Gmail. One day right before session was about to begin, I learned that my Gmail account had been hacked and locked out of my account. If it wasn’t for your company I surely would have lost the case. All my updated briefs where in Google Docs. You guys saved by behind. I would have paid 10 times what you guys charged. I greatly appreciate the service and your professionalism.
I had spent literally days trying to find out how get logged into an old Gmail account and consolidate all my contacts in a specific way. Your rep thought completely “outside the box”, got me logged in and taught me a few tricks that are not posted any where. If time is money, then I was a bonehead not to have called you guys sooner. Sorry I don’t remember the reps name but he was a wealth of information. That was the best $49.00 spent. Thanks.
Just wanted you folks to know how wonderful to know there are folks out there like you that still take old fashion service to heart and that there are those of us here that really appreciate you immensely. Thank you John for your understanding, patiences, and simplified down to earth explanations. Who ever said you can’t teach an old dog new tricks hasn’t met you John! I’m 70 and an Army Vet and just want to say thank you for your help and understanding.
I highly recommend ++++++. Last week I was hacked and not receiving any mail. Through a web-search I contacted GmailHelp.com and spoke with John who managed and solved my complex issue. Not only did he right my machine, but he went well beyond the call and helped me restructure my digital life so that an attack of this nature would never happen again. This was by far, the best tech support call I have ever had; this is what we wish for when making a support call. As a result of our conversation I am rethinking my online security. It is the best $49 I have spent. John, thank you and your team so much. I am far more secure for having spoken with you.
I just wanted to say thanks. Not only did you guys save my butt, but you showed my wife and I how to protect ourselves in the future. Thanks to you, we’re both now using Google’s 2-Step Verification to protect our Gmail accounts. You guys were friendly and patient when it comes to explaining things to non-geeks such as my wife and I. Thanks a million.
I am so impressed with the help I got tonight. Not only did your rep figure out and fix the problem, but he spent time teaching me how to use the diagnostics to monitor my account in the future. He also taught me a password scheme that will keep me protected in the future. Thank you Gmail Help!
You guys are fantastic! My company is now using Google Apps and couldn’t be happier. You guys took the time to explain how to transition from our old email service provider. What we learned would have taken us forever. Keep up the great work.
First off let me say I was very skeptical about your service. I had made the mistake of calling another company and was asked for my password to my account. That was a big mistake. After calling your company I was blown away at the quality of your support. Your tech person went over and beyond any normal tech support call. I’ll be sure to call you the next time I run into a problem. Many thanks.
Kudos!!! I was in need of help because I my emails were getting deleted. I want you know to that Nick was more than generous with his time. Not only did he solve my problem, but also took the time to show me how to prevent someone hacking into my Gmail account in the future. Great service, great support!!!
We are so grateful for your help. Besides helping with our problem you gave us a LOT of helpful information that we will certainly put to good use. This ia a great Gmail help site and would recommend to all who need expertise. We will use this service in a heart beat again. Thanks so much!
Thank you guys are lifesavers. I locked myself out of my Gmail account and was scared that I lost all my email. You guys helped me regain control of my email account and more importantly showed me how to prevent it from happening again. Great service.